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SIM damaged or lost
Is your SIM card damaged or have you lost it?
No worries, here is how you can restore your mobile service with a replacement SIM or an eSIM.
Order an eSIM
If your device supports eSIM, this is the fastest and easiest way to get connected again.
You can request an eSIM directly through My CHmobile, without waiting for a physical SIM card.
Contact our support team
If your device does not support eSIM or you need a physical SIM replacement, you can contact our support team. Please visit the Contact us page where you will find our hotline number and the opening hours.
ℹ️ With these options, you can restore your service quickly with either an eSIM or a physical SIM card.