Help and support

Find the right answer to your products, invoices, and much more, through our search feature

Contact us

Our CHmobile team is here to help you with any questions or requests. You can reach us in different ways depending on your needs — whether you’d like to get support, advice for a purchase, or manage your account and products.



💡 You can often save time by managing your account and services directly in your 
my CHmobile 
portal or by visiting our 
Help center 
to find quick answers and useful information.

Swiss customer service hotline

You can easily reach us through our free service hotline from Switzerland at 0800 18 18 18.

Opening hours
Monday – Friday: 09:00 – 18:00
Closed on weekends


  
  Call us now

When you are abroad, you can reach our customer service team at +41 43 556 05 18 (international rates apply).

Sales hotline

You can easily reach us through our free sales hotline from Switzerland at 0800 18 18 18.

Opening hours
Monday – Friday: 09:00 – 18:00
Closed on weekends


  
  Call us now

my CHmobile Customer portal

In your personal my CHmobile account, you can manage almost everything related to your CHmobile plan — all in one place.

Simply log in with your CHmobile number or email address to access the following features:

View your bills online or download them as PDF files

Manage and pay open invoices directly

Monitor your calls and data usage in Switzerland and abroad

Update your personal details such as address, email, or ID documents

Set up cost control according to your preferences

Access SIM information such as PIN and PUK codes

Help center

Find quick and easy answers to your questions about your products, invoices, account, and more.
Visit our Help center to browse helpful articles, step-by-step guides, or explore the quick links below for the most relevant topics.

▸ Ordering a new CHmobile number

▸ Log in to My CHmobile

▸ Verifying my identity

▸ Transferring my mobile number

▸ Tracking my order

▸ eSIM: Get started and set it up