We’re sorry to hear that you’re thinking about cancelling your CHmobile plan. At CHmobile, we aim to offer great prices, Swiss-based support, and an outstanding experience on the multi-award-winning Sunrise 5G network. If you have questions about your plan, we’re here to help. Our team can support you with billing questions, usage issues, plan changes, or anything else you need to make sure your plan fits you. You can simply contact us.

If you still prefer to cancel your plan, please give us a call. Written cancellations by mail, fax or e-mail are not accepted.

💡 When you call, please have your customer details ready so we can process your request quickly.

Free hotline (from Switzerland): 0800 00 00 18
Opening hours: Monday – Friday, 09:00 – 18:00
Closed on weekends.

  
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When you are abroad, you can reach our customer service team at +41 435 56 05 48 (international rates apply).