Help and support
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Cancel my plan
We’re sorry to hear that you’re thinking about cancelling your CHmobile plan. At CHmobile, we aim to offer great prices, Swiss-based support, and an outstanding experience on the multi-award-winning Sunrise 5G network. If you have questions about your plan, we’re here to help. Our team can support you with billing questions, usage issues, plan changes, or anything else you need to make sure your plan fits you. You can simply contact us.
If you still prefer to cancel your plan, please give us a call. Written cancellations by mail, fax or e-mail are not accepted.
💡 When you call, please have your customer details ready so we can process your request quickly.
Free hotline (from Switzerland): 0800 00 00 18
Opening hours: Monday – Friday, 09:00 – 18:00
Closed on weekends.
Call us now
When you are abroad, you can reach our customer service team at +41 435 56 05 48 (international rates apply).
Frequently asked questions
The standard notice period is 2 months to the end of any month.
Example: If you cancel on 15 August, your plan will end on 31 October.
▸ If you have a minimum contract duration, cancellation is possible only after that period ends, and then the 2-month notice period applies.
▸ Early cancellations are possible but may incur an early termination fee and a processing fee.
It is not possible to suspend your CHmobile plan.
If you’re planning to move to another provider, please contact us first.
We will confirm your earliest possible cancellation date and provide the information you need.
To avoid any service interruptions, check your cancellation date with us before you sign up with a new provider.