If your password is not working, please check the following:

① Make sure you entered the correct:

▸ Email address or mobile number

▸ Password

Check for any typing errors, extra spaces, or incorrect capitalization.

② If you're sure you're using the correct email address or mobile number but still can't log in, reset your password.

1. Click on "Forgot password?" on the login screen.
2. Follow the instructions to create a new password.
3. Once your password has been reset, try logging in again.
   
   

Still unable to log in? Check these:

▸ Are you using the same email address for multiple CHmobile accounts?

If so, this may be the reason your password isn't working.

Each CHmobile account requires a unique email address. If the same email address is used for multiple accounts, you won't be able to sign in with that email address.

How to fix it:

1. Sign in using the phone number linked to the account.
2. Go to your account settings.
3. Update the email address so that each account has its own unique email address.
   
   

▸ Are you trying to sign in with a phone number that isn't active or isn't linked to your CHmobile account?

You can only sign in with mobile numbers that:

▸ Are linked to your CHmobile account.

▸ Belong to an active CHmobile subscription (meaning you can make calls, send SMS, use mobile data etc.).

If your mobile number isn't active yet, you won't be able to receive the login code by SMS. Sign in using your email address instead. Once your subscription is active, you'll also be able to sign in with your phone number.

If you didn't receive the email with your login code, please check the following:

① Make sure you entered the correct email address linked to your CHmobile account.

② Check your spam or junk mail folder

③ Check your mailbox storage. If your mailbox is full, you may not be able to receive new emails. Free up some space and try again.

④ Make sure your email address is linked to only one account

For security reasons, one email address can only be used for one account within the same brand. If the same email address is used for multiple accounts, you won't be able to sign in with that email address.

How to fix it:

1. Sign in using the phone number linked to the account.
2. Go to your account settings.
3. Update the email address so that each account has its own unique email address.

Still not receiving the code?

Try login in with your active mobile number instead and check your email address in the account settings. If needed correct or update your email address there, log-out and try again login in with your new email address.

If you didn't receive the SMS with your login code, please check the following:

① Make sure you entered the correct mobile number. You can use any active CHmobile mobile subscription number to log in.

② Make sure your mobile number is active (meaning you can make calls, send SMS, use mobile data etc.)

③ Check your mobile connection

Still not receiving the code?

If your mobile number is inactive or restricted, you may not be able to receive the login code by SMS.

In this case, log in using your email address instead. The verification code will be sent to the email address linked to your account.

To better protect your account and personal information, My CHmobile uses Multi-Factor Authentication (MFA).

When you log in, you will need:

▸ Your email address or active mobile number

▸ Your personal password

▸ A verification code sent by email or SMS

This additional security step ensures that only you can access your account and manage your services. Even if someone knows your email address or phone number, they cannot access your account without your password and verification code.

If you can’t remember your password, you can easily reset it:

① Go to the login page.
② Enter your registered email address or CHmobile phone number in the login field.
③ Click on “Password forgotten?” below the login fields.
④ You’ll receive a reset link:
▸ by email, if you entered your registered email address
▸ by SMS, if you entered your CHmobile phone number
⑤ Click the link — valid for 5 minutes — and follow the steps to set a new password.

Once your new password is created, you can log in again using your CHmobile number or email address and your new password.

You can still log in even if your CHmobile number is not yet active — for example, if you’re waiting for a new number to be activated or for your number to be transferred from another provider.

Simply click on the Login button at the top right of our website and enter your registered email address instead of your phone number.
You’ll then receive your login code by email to access your My CHmobile account.