If you don’t have a mobile number yet or simply want another one, you can easily order a new CHmobile number when you join us.

How to order your new number

① Choose your offer
Visit chmobile.ch to explore all our mobile offers and select the plan that best suits your needs.

② Enter your personal details
During the order process, fill in your personal information such as your name, address, and date of birth.

③ Verify your identity
For legal reasons, you’ll need to complete an identification step before activation.
You can do it right away or later in your my CHmobile account.
▸ Learn more in our guide on verifying your identity.

④ Select “New number”
When asked whether you’d like to keep your current number or get a new one, choose “New number.”
You’ll immediately see your new mobile number on the screen, and if you prefer a different one, you can click the refresh icon next to the number to choose another one before completing your order.

⑤ Track your order
If you selected a physical SIM card instead of an eSIM, your new SIM will be delivered by post within 1 to 2 working days.
▸ Learn more in our article on tracking your order.

⑥ Activation
Once your identification is confirmed and your SIM is delivered, your plan is automatically activated and ready to use.
▸ You can find more information in our article on activating your SIM.

💡 Need help with your order? If you have any questions while ordering or setting up your new mobile plan, our Swiss customer service team is happy to help. You can reach us free of charge at 
0800 18 18 18